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Frequently Asked Questions
Thank you for visiting us at Evergreen Roses! Here, you'll find answers to your most pressing questions about our Premium Preserved Rose arrangements.
Preserved roses are 100% real flowers, carefully selected at their peak beauty. The preservation process begins by cutting the flowers and immersing them in a mixture of glycerin and other plant-based elements. This process rehydrates the rose, from its delicate petals to its sturdy stem, while replacing the sap within it. After a few days, the transformation is complete, resulting in preserved roses that are both flexible and long-lasting. Evergreen Roses are cultivated and preserved in the picturesque Andean mountain slopes of Ecuador, ensuring exceptional quality and beauty.
With proper care, preserved roses can last for several years! By carefully dusting them and avoiding direct sunlight, extreme temperatures, and excessively humid or dry conditions, you’ll be amazed at how long your Evergreen Roses retain their freshness and beauty.
Yes, Evergreen Roses does accept special requests! If you have specific preferences for colors, arrangements, or any other customizations, feel free to reach out to us directly. We’re happy to work with you to create a unique arrangement that meets your needs.
For custom orders and partnership opportunities please contact info@evergreenroses.com
We recommend keeping the roses in their original box. Each Evergreen Roses arrangement is hand-assembled to order in a specially designed packaging. Removing the roses may cause damage to the flowers and compromise the overall aesthetic of the arrangement.
Every Evergreen Roses gift arrangement comes with easy care instructions:
- Do not water
Thanks to our preservation technology you don't need to worry about watering your Evergreen Roses.
- Keep out of direct sunlight
Your Evergreen Roses do not require sunlight to maintain their beauty.
- Display at room temperature
Avoid rooms that are too warm or too cool.
- Dust gently as needed
Lightly dust your arrangement with a duster to remove any dust as needed.
- Do not put anything on top of your arrangement
Your Evergreen Roses arrangement is a natural flower and it can be damaged if anything is placed on top of it.
- Leave the roses in the box
Do not remove roses from the box as this risks damage to their structure and fresh look
Yes, we offer delivery services for our floral arrangements. We provide various shipping options, including standard, expedited, and same business day hand delivery service in Greater Seattle Area and Olympia.
To learn more please visit our Shipping Policy page.
Evergreen Roses arrangements are made of natural flowers and are not eligible for returns. Please also note, your order cannot be canceled or modified in any way once the order has been placed.
While we cannot accept returns, we understand that sometimes things may not go as planned. If you encounter any issues with your order, such as receiving the wrong item or a product that is damaged upon arrival, please contact us at info@evergreenroses.com within 48 hours of delivery with your order number and photos of the product. We will do our best to resolve any concerns and ensure your satisfaction.